Measuring User Sentiment + The Net Promoter Score (NPS)

Measuring User Sentiment + The Net Promoter Score (NPS)

Why measure user sentiment and what does this mean?  The Net Promoter Score (NPS) is one way to measure user sentiment and is a very broad and general survey, canvassing all your website visitors.  It therefore only provides an indicator of satisfaction or dissatisfaction, providing no details of why they are satisfied or dissatisfied.  The […]

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How to Get Quality Customer Feedback – 20 Effective Methods

How to Get Quality Customer Feedback – 20 Effective Methods

Analyzing your website can give you many insights into what your customers like or don’t like. But sometimes it’s not enough. Wouldn’t it be better if you could just ask them and get straight answers from them? Yes, we’re talking about customer feedback. Why Customer Feedback Is Important? Anyone who owns or runs an eCommerce […]

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