Collect Feedback

Get quality
customer feedback

Value your customers by asking feedback & improve
your overall customer satisfaction rate
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What our users say
Based on the responses, we learned what kind of information we should display on the site, in order to greatly improve the conversion rate.
Balazs Lakatos from Flip about OptiMonk
Balazs Lakatos
Flip

Listen to your customers

Do you know what do your customers really want? What are their needs? These are
the questions that many business owners keep asking themselves, and there’s one
way to know the answer for sure: ask them.

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Improve
your business

The biggest brands have grown so big, in part 'cause they have actively asked for feedback. And who better to help you improve than your clients?

Build customer
loyalty

A customer likes to know that you care about him/her. If you value your customers by asking feedback, you can keep them engaged with you.

Understand your visitors

Analysing a customer feedback - let it be good or bad - helps you understand your clients’ basic problem and then look for solutions.

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Use questionnaires

Questionnaires don’t require as much effort from the questioner as verbal or telephone surveys, and often have standardized answers that make it simple to compile and analyze data.


I needed answers. In a short period of time, I got them - due to the questionnaire. What was even better, I could easily export it and convert it into a diagram.

Balazs Lakatos
Flip

Read full story

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Ask open-ended questions

Open-ended questions enables to get any answer without forcing your visitors to select from fix options. It results in rich qualitative data that gives deeper insight into any topic.


Super easy to use, works exactly as advertised, excellent support, lots of helpful hints along the way, and the price is extremely reasonable. We moved from another platform which was charging close to 5 times more and delivering a lot less. We couldn't be happier with OptiMonk.

Igor Kivritsky
Hificentre.com

Measure your NPS (Net Promoter Score)

NPS is a customer satisfaction benchmark that every website should measure. It shows you how likely your customers are to recommend you to a friend.


Easy to use.
And super supportive customer service. If you have any questions on how to use the app or what works the best, they are here for you. Highly recommended.

Michael Wong
Omeows.com.au

Proven tools to collect feedback

We have all you need to ask your visitors’ opinion

Unlimited pages
for surveys

You can conduct as long survey with as many questions as you wish. With unlimited steps (or pages) the sky’s the limit for a feedback campaign.

Radio buttons
& checkboxes

To predefine options for your questionnaries, use our radio buttons or checkboxes – depending on that only one or more answers can be given.

Custom form
fields

Custom fields can be added to your on-site messages to collect additional client details (e.g. gender or date of birth even in a dropdown menu).

Google & GDPR
compliant

The OptiMonk campaigns are not only GDPR ready, but they are also Google-friendly. So your data collection will be legitimate and safe.

Behavioral
triggering

Monitor the behavior of every single visitor and trigger your feedback gathering campaign exactly when your users take a specific action.

Intelligently
targeted

Create as many feedback campaigns as you wish, and target different visitor segments with different - and fully-customized - messages.

Discover endless possibilities

Check out some of the best examples
how our users ask for feedback with OptiMonk

Works on any website

Our on-site messages work seamlessly
with all CMS & eCommerce platform

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Start your free trial &

Collect quality customer feedback

Free 14-day trial  Easy setup  Cancel any time

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