Value your customers by asking feedback & improve
your overall customer satisfaction rate
Listen to your customers
Do you know what do your customers really want? What are their needs? These are
the questions that many business owners keep asking themselves, and there’s one
way to know the answer for sure: ask them.
Questionnaires don’t require as much effort from the questioner as verbal or telephone surveys, and often have standardized answers that make it simple to compile and analyze data.
I needed answers. In a short period of time, I got them - due to the questionnaire. What was even better, I could easily export it and convert it into a diagram.
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Ask open-ended questions
Open-ended questions enables to get any answer without forcing your visitors to select from fix options. It results in rich qualitative data that gives deeper insight into any topic.
Super easy to use, works exactly as advertised, excellent support, lots of helpful hints along the way, and the price is extremely reasonable. We moved from another platform which was charging close to 5 times more and delivering a lot less. We couldn't be happier with OptiMonk.
Measure your NPS (Net Promoter Score)
NPS is a customer satisfaction benchmark that every website should measure. It shows you how likely your customers are to recommend you to a friend.
Easy to use.
And super supportive customer service. If you have any questions on how to use the app or what works the best, they are here for you. Highly recommended.