As the Head of Customer Success, you’ll play a crucial role in leading our customer department to deliver top-notch service (we’re proud of our 4.8/5 Star Shopify Review!). You’ll oversee daily operations, set performance goals, and continuously improve our customer care processes to ensure our customers are delighted. In this leadership position, you’ll be the go-to person for tackling complex issues, providing ongoing training and development for your team, and collaborating with other departments to elevate the overall customer experience. Your role is vital to our company, and you’ll work closely with the CEO.
Why are we different? From day one, you’ll dive into exciting AI projects, and your team will have access to the latest technologies (like HubSpot, Zendesk, Slack, Notion, and more). We offer full flexibility to work from home or visit the office, and we’re committed to supporting your learning and growth. As a successful international eCommerce software developer with clients from over 140 countries, we’re steadily growing and profitable. One of our core values is Ownership Mentality, which is reflected through our Stock Option package for all team members.
Budapest, Debrecenour office location
45+ employeesBetween 21 and 45 years old
OptiMonkLearn more about whe we are
Established
Brands use OptiMonk
Annual Recurring Revenue
Stable, profitable background
We’re building the new generation of online marketing tools. We’re making old, clunky personalization software obsolete, and showing the world that efficiency and simplicity can coexist. Our long-term goal is for all website-related optimization to happen within OptiMonk, helping marketers make big gains in productivity.
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assignmentWe know first hand that the people behind product development are the ones who know best how to implement the right solutions. We give our engineers the room and support to solve hard technical challenges while having fun Balazs CTO
I'm working with people that I can learn from, they push me to take on new challenges every day. We genuinely care about each other and work together as a team to achieve our goals. Niki Marketer
Why is it worth coming here every morning? Because I can be boldly creative with a young, cohesive team, where the projects are exciting and the morning coffee is the most delicious ❤️ Niki Manual tester
Product updates: Introducing OptiMonk AI
