OptiMonk is developing an amazing marketing personalization SAAS tool, our mission is to provide Amazon-like capabilities to small businesses from around the world. Did you know OptiMonk is one of the most popular, best-rated Shopify apps? We are also working hard at OptiMonk on building an exemplary product organization. Our team members are working fully remotely, but we also have offices in Budapest and Debrecen. 🏠
We are seeking a L2- Technical support specialist who will be the internal support of the company, contributing both the L1 and L3 teams objectives and goals.
L2 technical support job involves understanding the overall goals and objectives of the company or organization, as well as the role that the L2 technical support team plays in helping to achieve those goals. This may include identifying and troubleshooting technical problems, working with third-level support teams to resolve complex issues, and providing assistance to the L1 support team in handling customer inquiries and requests. The strategic context of an L2 technical support job also involves understanding the needs and expectations of the customers or users, and working to meet those needs in a timely and effective manner. 🦄