We are looking for

L2- Technical Support Specialist

  • Full-time
  • Hy
Junior, Mid
2/5

Must have

  • Diagnose Technical Problems
  • SaaS
  • Communication Skills

Nice to have

  • JIRA
  • HTML
  • JavaScript
  • Ticketing System
  • Case Management Software

Requirements description

  • Ability to troubleshoot and diagnose technical problems
  • Strong communication skills for interacting with customers or colleagues
  • Ability to work well under pressure and handle multiple tasks at once
  • Strong problem-solving skills and ability to think critically
  • Ability to explain technical concepts to non-technical people
  • You are fluent in English and in Hungarian, both in written and verbal communication. Our main customer base is the US market.
  • Good time management skills and ability to prioritize tasks
  • Familiarity with relevant tools and technologies (Zendesk, JIRA etc.)
  • Ability to work well in a team environment and collaborate with other team members.

Knowledge of one or more of these is a plus

  • Experience working in a customer service or technical support role
  • Fluency in multiple languages (if working with a global customer base)
  • Familiarity with agile methodologies and/or project management tools 
  • Familiarity with programming languages or scripting (e.g., HTML,JAVASCRIPT)
  • Experience working with ticketing systems or case management software

About the position

OptiMonk is developing an amazing marketing personalization SAAS tool, our mission is to provide Amazon-like capabilities to small businesses from around the world. Did you know OptiMonk is one of the most popular, best-rated Shopify apps? We are also working hard at OptiMonk on building an exemplary product organization. Our team members are working fully remotely, but we also have offices in Budapest and Debrecen. 🏠

We are seeking a L2- Technical support specialist who will be the internal support of the company, contributing both the L1 and L3 teams objectives and goals.

L2 technical support job involves understanding the overall goals and objectives of the company or organization, as well as the role that the L2 technical support team plays in helping to achieve those goals. This may include identifying and troubleshooting technical problems, working with third-level support teams to resolve complex issues, and providing assistance to the L1 support team in handling customer inquiries and requests. The strategic context of an L2 technical support job also involves understanding the needs and expectations of the customers or users, and working to meet those needs in a timely and effective manner. 🦄

How would you contribute to our mission?

  • Troubleshooting and resolving technical problems for customers or clients
  • Escalating issues to higher levels of support as needed
  • Collaborating with L1 (Level 1) support staff and other team members to resolve issues efficiently
  • Communicating with customers or clients through various channels (e.g., Slack, Zendesk) to gather information and provide updates on the status of their issues
  • Maintaining documentation of support cases and solutions
  • Keeping up to date with new products and technologies to improve their ability to troubleshoot and resolve issues
  • Participating in team meetings and training sessions to stay informed about new processes and procedures

Equipment supplied

M1 MacBook Pro

Windows

Large monitor

Home office

Perks in the office

  • Free coffee
  • Free fruits
  • Free massage
  • Free hairdresser
  • Bike parking
  • Free parking
  • Shower
  • No dress code
  • Library
  • Startup atmosphere
  • Coffe/Fruits/Pizza Tuesday

Benefits

  • Training budget
  • Medicover-White card
  • Glasses
  • SZÉP card
  • ESOP
  • Phone support
  • Awsomeness awards
  • Flexible work hours
  • Win a StarCraft game & get a MacBook

Budapest, Debrecenour office location

45+ employeesBetween 21 and 45 years old

OptiMonkLearn more about whe we are

Apply now

About OptiMonk

2014

We founded

30K+

Brands use OptiMonk

$ 3M+

Annual Recurring Revenue

Bootstrapped

Stable background w/profit

Who we are

We’re building the new generation of online marketing tools. We’re making old, clunky personalization software obsolete, and showing the world that efficiency and simplicity can coexist. Our long-term goal is for all website-related optimization to happen within OptiMonk, helping marketers make big gains in productivity.

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Our hiring process

1.

Intro call with

Talent Team
2.

Call with our

Hiring manager
3.

Take home

assignment
4. Team
round
5. Final
decision
Avg. less than 7 days

Some of your co-workers

We know first hand that the people behind product development are the ones who know best how to implement the right solutions. We give our engineers the room and support to solve hard technical challenges while having fun Balazs CTO

I'm working with people that I can learn from, they push me to take on new challenges every day. We genuinely care about each other and work together as a team to achieve our goals. Niki Marketer

Why is it worth coming here every morning? Because I can be boldly creative with a young, cohesive team, where the projects are exciting and the morning coffee is the most delicious ❤️ Niki Manual tester

Gallery

Join our team and let's revolutionize
eCommerce together!

Apply now