Must have

Nice to have

Requirements description

  • Fluency in English and Hungarian (both written and spoken), essential for effectively serving our international clientele
  • Proven experience in customer support 
  • Expertise in software support

Bonus Points for Experience In:

  • Commitment to delivering an outstanding customer experience
  • Familiarity with programming languages or scripting
  • Interest in AI
  • Background in eCommerce or the SaaS industry

About the position

Are you passionate about AI? Step into a role where you’re at the forefront of innovation, tackling exciting challenges every day. Join a dynamic team of experts, lead game-changing projects, and deliver customer support that truly makes a difference. From developing AI workflows to defining unique methodologies, every task here fuels your growth and accelerates your tech career. Ready to turn your passion for AI into groundbreaking work?

How would you contribute to our mission?

  • Technical Troubleshooting: Resolve technical issues directly for customers, providing quick, impactful solutions that elevate their experience

  • AI Revolution Participation: Collaborate with cross-functional teams on the AI Revolution project, advancing AI initiatives and transforming the company’s technological landscape

  • Pattern Recognition: Identify patterns in customer issues through AI, anticipating and addressing potential challenges before they arise to maximize satisfaction and loyalty

  • Invoice & Payment Support: Assist users with invoice and payment questions, collaborating closely with Finance to ensure fast, accurate resolutions that enhance the customer experience

Equipment supplied

MacBook Pro

Windows

Large monitor

Home office

Perks in the office

Benefits

Budapest, Debrecenour office location

45+ employeesBetween 21 and 45 years old

OptiMonkLearn more about whe we are

Apply now

About OptiMonk

2014

Serving clients since

30K+

Brands use OptiMonk

$ 3M+

Annual Recurring Revenue

Bootstrapped

Stable background w/profit

Who we are

We’re building the new generation of online marketing tools. We’re making old, clunky personalization software obsolete, and showing the world that efficiency and simplicity can coexist. Our long-term goal is for all website-related optimization to happen within OptiMonk, helping marketers make big gains in productivity.

Take an insider look

Get a sneak peek into the daily adventures, laughter, and challenges at OptiMonk.

Our hiring process

1.

Intro call with

Talent Team
2.

Call with our

Hiring manager
3.

Take home

assignment
4. Team
round
5. Final
decision
Avg. less than 7 days

Some of your co-workers

We know first hand that the people behind product development are the ones who know best how to implement the right solutions. We give our engineers the room and support to solve hard technical challenges while having fun Balazs CTO

I'm working with people that I can learn from, they push me to take on new challenges every day. We genuinely care about each other and work together as a team to achieve our goals. Niki Marketer

Why is it worth coming here every morning? Because I can be boldly creative with a young, cohesive team, where the projects are exciting and the morning coffee is the most delicious ❤️ Niki Manual tester

Gallery

Join our team and let's revolutionize
eCommerce together!