We are looking for

Technical Support Team Lead

  • Full-time
  • Remote
Apply now
Watch video about life at OptiMonk 👀

Must have

  • Software Support
  • Customer Care
  • Advanced English
  • Leadership Experience

Nice to have

  • SaaS
  • eCommerce
  • B2B
  • HTML
  • CSS
  • JavaScript
  • Customer Mindset

Requirements description

  • Fluency in both written and verbal English and Hungarian, essential for effectively serving our international clientele
  • Proven experience in customer support, with a track record of success in a leadership role
  • Expertise in software support
  • Strong leadership, communication, and problem-solving abilities

Bonus Points

  • Dedication to excellent customer experience
  • Experience in programming languages or scripting
  • Affinity for AI
  • Experience in the eCommerce and/ the SaaS industry 

About the position

As the Customer Support Lead, you’ll be key in guiding our customer support team to deliver exceptional service (4.8/ 5 Star Shopify Review). You’ll manage daily operations, set performance goals, and fine-tune support processes to ensure our customers are always satisfied. In this leadership position, you’ll be the go-to person for complex issues, provide ongoing training and development for your team, and collaborate with other departments to enhance the overall customer experience. Your role is essential to our company, you’ll work directly with the CEO.

Why are we different? From day one, you’ll dive into exciting AI projects, and your team will be equipped with the latest technologies (like HubSpot, Zendesk, Slack, Notion, and more). You’ll have full flexibility to work from home or visit the office, and we’ll fully support your learning and growth. We are an internationally successful eCommerce software developer with a presence in over 140 countries. We’re growing steadily and are profitable. One of our core values is the Ownership Mentality, which we honor not just in daily work but also through our Stock Option package for all team members.

How will you contribute to our mission?

  • Innovate: Implement the power of AI to free up your team’s time, allowing them to focus on high-value tasks that make a real impact
  • Optimize Processes: Spot opportunities to streamline customer support processes, boosting efficiency and raising the bar for customer satisfaction
  • Manage Escalations: Be the go-to person for resolving escalated customer issues, ensuring they are handled quickly and effectively
  • Lead the Team: Guide, coach, and inspire your customer support team to not just meet, but exceed their performance targets. Provide continuous training to help them grow their skills and knowledge
  • Track Performance: Keep a close eye on key support metrics and make sure your team consistently hits or surpasses service level agreements (SLAs)  

Equipment supplied

MacBook Pro

Windows

Large monitor

Home office

Perks in the office

  • Free coffee
  • Free fruits
  • Free massage
  • Free hairdresser
  • Bike parking
  • Free parking
  • Shower
  • No dress code
  • Library
  • Startup atmosphere

Benefits

  • Training budget
  • Medicover-White card
  • Glasses
  • SZÉP card
  • ESOP
  • Mobil Fleet
  • Awesomeness awards
  • Flexible work hours
  • Win a StarCraft game & get a MacBook

Budapest, Debrecenour office location

45+ employeesBetween 21 and 45 years old

OptiMonkLearn more about whe we are

Apply now

About OptiMonk

2014

Established

30K+

Brands use OptiMonk

$ 3M+

Annual Recurring Revenue

Bootstrapped

Stable, profitable background

Who we are

We’re building the new generation of online marketing tools. We’re making old, clunky personalization software obsolete, and showing the world that efficiency and simplicity can coexist. Our long-term goal is for all website-related optimization to happen within OptiMonk, helping marketers make big gains in productivity.

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Take an inside look

Get a sneak peek into the daily adventures, laughter, and challenges at OptiMonk.

Our hiring process

1.

Intro call with

Talent Team
2.

Call with our

Hiring manager
3.

Take home

assignment
4. Team
round
5. Final
decision

Some of your co-workers

We know first hand that the people behind product development are the ones who know best how to implement the right solutions. We give our engineers the room and support to solve hard technical challenges while having fun Balazs CTO

I'm working with people that I can learn from, they push me to take on new challenges every day. We genuinely care about each other and work together as a team to achieve our goals. Niki Marketer

Why is it worth coming here every morning? Because I can be boldly creative with a young, cohesive team, where the projects are exciting and the morning coffee is the most delicious ❤️ Niki Manual tester

Gallery

Join our team and let's revolutionize
eCommerce together!

Apply now