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What We Learned From Analyzing 18,000 Ecommerce Stores: 5 CRO Tips

  • Conversion
  • 6 min read

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We recently delved into the data from 18,000 ecommerce websites and published research featuring 27 key CRO statistics. 

Looking at these statistics, we uncovered more than just numbers—we found valuable insights for any ecommerce business.

In this article, we’ll share what we learned and provide actionable tips that could transform your business in 2024. 

Let’s break it down!

1. The average conversion rate is shockingly low

Only 1.81% of all website traffic actually converts into customers. 

Average conversion rate across all ecommerce businesses

Yes, you read that right. Out of every 100 visitors, less than two make a purchase. If that doesn’t get your CRO senses tingling, nothing will.

So, what’s the fix? Start with the basics: A/B testing. 

By experimenting with different elements on your site—headlines, call-to-action buttons, and product descriptions—you can identify what resonates most with your audience. 

Follow Vegetology’s lead, who saw a 9% increase in conversion rates simply by testing different homepage headlines. Small tweaks can make a big difference.

Testing different headlines on the Vegetology homepage

Another pro tip? Leverage website popups. These can be powerful tools for nudging potential customers towards making a purchase.

For instance, Vegetology implemented a mystery discount popup, which appeared only when visitors were about to leave the site. This clever strategy not only had a 13.8% email signup conversion rate but also boosted their overall ecommerce conversion rate by 21%. 

Vegetology email popup

The key here is subtlety—nobody likes a spammy popup, so make sure yours are well timed and relevant.

Here are some popup templates you can use to build your email list and increase conversions at the same time:

2. Traffic source matters—a lot

Not all traffic is created equal, especially when it comes to conversion rates. Here’s the breakdown:

  • Social media: 0.91% conversion rate
  • Search engines: 1.55% conversion rate

This disparity tells us something crucial: visitors have different intentions depending on where they come from. Social media users might be in “browse” mode, while those coming from search engines often have more purchase intent. 

The takeaway? 

Personalize your messages based on the traffic source, tailoring your offers to match the mindset of your visitors. 

For instance, search engine traffic might respond better to detailed product comparisons, while social media visitors could be drawn to limited-time offers or visually appealing promotions.

Tools like OptiMonk can help you target visitors with customized messages based on where they came from, increasing the likelihood of a conversion.

Personalize popup based on traffic source settings

Click here for a detailed step-by-step guide on setting up a traffic-based welcome message for your visitors. 

3. Desktop users spend more, but mobile traffic dominates

Here’s an interesting stat: the average order value (AOV) for desktop users is $230.21, while for mobile users, it’s only $145.49. 

Average order value by device

It seems that when people are shopping on their phones, they’re spending less. This could be due to the ease and comfort of browsing on a larger screen.

But don’t let the lower mobile AOV fool you—most of your traffic is probably coming from mobile devices. So, how can you boost that mobile AOV? 

Consider using product recommendation popups specifically designed for mobile. 

Take a page from the playbook of brands like Millie n Me, who successfully increased mobile sales by suggesting complementary products on a popup when visitors spent a lot of time on a product page.

Smart Recommender popup is mobile friendly

For them, this tactic resulted in a 5.65% increase in revenue. The lesson? A well-timed recommendation can turn a mobile browser into a big spender.

Here are some product recommendation popup templates you can try:

4. Social traffic bounces more, but you can stop it

Social traffic may be plentiful, but it also has the highest bounce rate at a whopping 63.89%. 

Visitors from social media platforms are quick to leave if they don’t find what they’re looking for—or if something else grabs their attention.

To combat this, consider implementing exit-intent popups. These are designed to appear just as a visitor is about to leave your site, offering them a compelling reason to stay (like a discount or a special offer). 

It’s a simple yet effective way to reduce your bounce rate and keep those potential customers engaged.

Try these templates: 

5. Cart abandonment is rising, so act fast

The cart abandonment rate has climbed to 70.32%. 

Cart abandonment rate

That means more than two-thirds of shoppers add items to their cart but don’t complete the purchase. Yikes.

To tackle this, exit-intent popups can again be your secret weapon. 

You can use them to remind visitors about the items they’ve left behind, like ParfumeLab does in this example:

Parfume Lab product recommendation popup

Or you can sweeten the deal with a limited-time discount. Creating a sense of urgency can be just the push they need to finish the transaction. 

Check out this example from Kiss My Keto: 

A Kiss My Keto cart abandonment popup

If you’d like to decrease cart abandonment, try these popup templates:

Wrapping up

CRO is not one-size-fits-all. It’s about understanding your audience, testing what works, and constantly refining your approach. 

Whether it’s optimizing for mobile, personalizing messages based on traffic source, or reducing bounce rates, these strategies and insights from our study of 18,000 ecommerce stores should give you a solid foundation to start improving your conversion rates in 2024. 

Remember, small tweaks can lead to big results, so don’t shy away from experimenting!

What should you do next?

Thanks for reading till the end. Here are 3 ways we can help you grow your business:

Boost conversions with proven use cases

Explore our Use Case Library, filled with actionable personalization examples and step-by-step guides to unlock your website's full potential. Check out Use Case Library

Create a free OptiMonk account

Create a free OptiMonk account and easily get started with popups and conversion rate optimization. Get OptiMonk free

Get advice from a CRO expert

Schedule a personalized discovery call with one of our experts to explore how OptiMonk can help you grow your business. Book a demo

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Written by
Picture of Nikolett Lorincz

Nikolett Lorincz

Nikolett is the Head of Content at OptiMonk. She is obsessed with content marketing and loves creating educational content for ecommerce store owners. She truly believes in the importance of quality over quantity.
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